Shipping & Returns

THE UNCOMMON PROMISE

We've spent years as customers ourselves, and we've experienced the frustration of poor communication, missed expectations, and companies that disappear when something goes wrong.

We built Uncommon Concealed with a different philosophy.

If we make a mistake, we'll make it right. If there's a legitimate issue, we'll work with you in good faith to find a fair solution.

Our goal isn't simply to earn your order—it's to earn your confidence.

Every holster is handcrafted in our Gilbert, Arizona workshop and individually tested before it ships. We stand behind our products, our workmanship, and the people who trust us to serve them.

Our reputation matters more than a single transaction.

Poor customer service is common.

We are Uncommon.

RETURNS, WARRANTY & SHIPPING POLICY

OUR COMMITMENT

At Uncommon Concealed, every holster is built to order with precision craftsmanship. We take pride in delivering uncommon comfort and concealment. If something isn't right, we will work with you in good faith to make it right—within the boundaries outlined below.

CUSTOM-BUILT PRODUCT POLICY

Because every holster is custom-built, orders become non-cancelable once production begins.

Custom configurations include, but are not limited to:

Specific firearm model and generation
Weapon-mounted light configuration
Suppressor-height sight clearance
Left- or right-hand draw
Color or material selection
Ride height, cant, claw, wedge, or other hardware options
Engraving or personalization

Please verify your firearm make, model, and configuration prior to ordering.

FIT & RETENTION ADJUSTMENT POLICY

Uncommon Concealed holsters are precision-molded and individually tested to ensure proper fit and dependable retention.

Our standard is simple: your unloaded firearm should remain securely seated in the holster during normal movement and when held upside down, while still allowing a smooth and consistent draw.

If you experience a fit or retention concern:

Contact us within seven (7) days of delivery
Provide your order number
Submit photos of your firearm (unloaded) and holster

In many cases, fit or retention concerns can be resolved through minor adjustments or refinements.

If a manufacturing defect is confirmed, we will repair, replace, or remake the holster at our discretion.

DEFECTIVE OR INCORRECT ORDERS

If we make an error in manufacturing or ship the incorrect item:

We will provide a prepaid return label
We will repair, replace, or remake the product
You will not incur return shipping costs

RETURNS & REFUNDS

Due to the custom-built nature of our products, we do not accept returns for buyer's remorse or incorrect firearm selection.

However, we reserve the right—at our sole discretion—to offer store credit, exchanges, or other resolutions on a case-by-case basis.

Approved refunds will be processed to the original payment method within five (5) to ten (10) business days after inspection of the returned item.

NON-RETURNABLE ITEMS

The following are non-returnable unless defective:

Holsters showing wear beyond test fitting
Modified or altered products
Clearance or discounted items
Custom engraved or personalized products

LIMITED LIFETIME CRAFTSMANSHIP WARRANTY

We stand behind the workmanship of every Uncommon Concealed product we manufacture.

If a holster, magazine carrier, or other Uncommon Concealed-manufactured product fails due to a defect in materials or workmanship attributable to our manufacturing process, we will, at our discretion, repair, replace, or remake the product.

For purposes of this warranty, "lifetime" means the useful life of the product while owned by the original purchaser.

This warranty does not cover:

Normal wear and tear
Cosmetic wear from ordinary use
Cracking, brittleness, warping, deformation, or other material degradation resulting from age, repeated use, impact, stress, prolonged exposure to extreme heat or cold, or other environmental conditions
Abuse, misuse, or improper storage
Intentional modification or alteration
Improper installation, adjustment, or modification of hardware by the customer or another third party
Damage caused by third-party accessories
Normal deterioration or wear of replaceable hardware, clips, fasteners, claws, spacers, or similar components
Damage resulting from use with a firearm, light, optic, accessory, or configuration other than the one for which the product was designed

Premature cracking, breakage, or other failure caused by a manufacturing or workmanship defect remains covered under this warranty.

Third-party products sold by Uncommon Concealed are not covered by this Limited Lifetime Craftsmanship Warranty unless expressly stated otherwise. Such products are subject to the warranty, if any, provided by the original manufacturer.

The seven-day notification period for initial fitment or retention concerns does not limit this Limited Lifetime Craftsmanship Warranty for manufacturing or workmanship defects.

FIREARM SAFETY & LIABILITY DISCLAIMER

Uncommon Concealed manufactures firearm retention devices. A holster does not make a firearm safe.

The user is solely responsible for:

Safe handling practices
Ensuring the firearm is unloaded during fitment
Proper training and lawful use

By purchasing and using our products, the customer represents and agrees that:

They are legally permitted to possess the firearm used with the product
They assume all risks associated with firearm ownership and use
Uncommon Concealed shall not be liable for incidental, indirect, special, or consequential damages arising from use of the product

To the fullest extent permitted by law, our liability is limited to the purchase price of the product.

INDEMNIFICATION

Customer agrees to indemnify and hold harmless Uncommon Concealed, Uncommon Concealed Co., LLC, and their officers, employees, affiliates, and agents from any claims, damages, liabilities, costs, or expenses arising from misuse, negligent handling, unlawful use, or modification of the product.

SHIPPING POLICY

Production Lead Times

All Uncommon Concealed holsters and made-to-order products are built specifically for your order.

Our commitment is to complete and ship your order within ten (10) business days of receiving it. Most orders may ship sooner, but the 10-business-day timeframe allows us to maintain the craftsmanship and quality standards we require for every product we make.

Business days are Monday through Friday, excluding federal holidays.

If an unusual circumstance is expected to delay your order beyond 10 business days, we will make reasonable efforts to contact you and provide an updated estimated ship date.

Because our products are built to order, cancellation requests can only be accommodated before production begins.

Domestic Shipping

Once production is complete, orders are packaged and transferred to the carrier as promptly as possible.

We ship via USPS, UPS, FedEx, or another appropriate carrier. Tracking information will be provided once your order ships.

The 10-business-day production commitment does not include carrier transit time. Delivery time after shipment will vary based on the shipping method, destination, carrier operations, weather, and other circumstances outside our control.

Uncommon Concealed is not responsible for delays caused by the carrier, weather events, service interruptions, incorrect or incomplete shipping information provided by the customer, or other circumstances beyond our reasonable control.

Lost or Damaged Shipments

If your package arrives damaged:

Contact us within forty-eight (48) hours of delivery.
Retain all packaging and contents.
Provide photographs of the packaging, shipping label, and damaged contents.

We will assist in initiating or resolving an appropriate carrier claim and will work with you to determine the appropriate next steps.

If a shipment appears to be lost in transit, please contact us so we can investigate the shipment with the carrier and determine the appropriate resolution.

OUR CUSTOMER SERVICE PHILOSOPHY

While the above policies outline our legal framework, our commitment is simple:

If there's a legitimate issue, we'll work with you in good faith to make it right.